Statistics: Reduced performance and timeouts
Incident Report for Enode
Resolved
The incident is resolved. Querying inverter statistics is still limited to a one month timeframe -- we will address this soon.
Posted May 27, 2023 - 09:23 CEST
Update
As we continue the work to resolve this incident we are seeing improved latency and fewer timeouts. We will keep monitoring and working on a resolution until the situation is back to normal.
Posted May 26, 2023 - 17:49 CEST
Update
The workarounds implemented yesterday helped to some extent, but we still see latencies higher than usual and some timeouts on the statistics API. We continue debugging to resolve the cause of this incident.

In the meanwhile, queries for periods shorter than one month are more likely to succeed for all device types.
Posted May 25, 2023 - 12:52 CEST
Monitoring
A workaround has been implemented and we are monitoring its success. For now Solar Inverter statistics are limited to only being fetched with a timeframe of 1 month. Attempting to fetch statistics for a longer time period will not be possible.
Posted May 24, 2023 - 15:51 CEST
Identified
The statistics service is taking a long time to respond. This may cause requests to timeout. We are aware of the issue and are working on a fix.
Posted May 24, 2023 - 08:43 CEST
This incident affected: Statistics.